FAQ
- What are the minimum technical requirements?
- What are the main differences between PHPdocX Free and PHPdocX Pro?
- I need to use PHPDOCX but I don´t have the technical knowledge to get it running, how can I get support
- PHPdocX Pro license restrictions
- How do I fix ZipArchive errors
- Returns and refunds policy
What are the minimum technical requirements?
To run PHPDocX you need to have a functional LAMP setup, this should include:
- PHP4 (minimum) PHP5 (recommended)
- A data source such as a MySQL database, an Excel spreadsheet or an csv file.
- Apache 2.x +
- A functional version of Word 2007 or newer is required to generate legacy versions (Word 97 - 2004 .doc documents)
What are the main differences between PHPdocX Free and PHPdocX Pro?
PHPdocX Free allows you to dynamically generate docx files with simple formating options such as lists, page numbering and tables, no watermarks are embedded and there is no trail period or limit in the amount of documents you can generate. PHPdocX Pro extends this functionality and allows you to include nested lists, text boxes, customized headers and footers, 3D graphs, MathML features and it also allows you to create Word 97 - 2004 .doc documents.
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I need to use PHPDOCX but I don´t have the technical knowledge to get it running, how can I get support
If you have trouble running PHPDocX we recommend you reading the documentation available on this site, you can find an example for each method included within this library. There are also several examples on our blog that can provide help for specific needs.
When you purchase a copy of PHPDocX PRO, we offer technical support at a very affordable price ($50 for an installation ticket, $120 for 3 tickets and $650 for 1 year support). With each ticket you will receive up to one hour of support from our team to get you running. Whit the annual plan you will receive up to $25 hours of full support from our team, a 50% discount from our hourly rate.
You could ask for a On Site license with installation of the library on your server, custom templates and maintenance for one year or, if you need PHPdocX in more than one website, we have an special license for this.
PHPdocX Pro license restrictions
Every copy of PHPdocX Pro is licensed to run under a specific domain name, upon start the library will check the domain name from which is being ran and it will validate your license. You can modify PHPdocX Pro source code to meet your needs but redistribution of the library (source or binary code) is prohibited.
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How do I fix ZipArchive errors
If you experience errors like Warning: ZipArchive::getFromName() [ziparchive.getfromname]: Invalid or unitialized Zip object in make sure you activate support for ZipArchive and XSLT in PHP 5 to avoid this problem.
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Returns and refunds policy
2mdc (Narcea Producciones Multimedia, S.L. ) will refund the purchase price only if there is a technical problem with the software that cannot be resolved within 2 business days of the customer request.
All returns for downloaded software must be pre-authorized by 2mdc (Narcea Producciones Multimedia, S.L.). Refunds will not be made on unauthorized returns.
To receive a refund for PHPdocX Pro you must obtain an Affidavit of Software Destruction (ASD) after out support team have reviewed your case. To receive an ASD contact us via e-mail at sales@phpdocx.com. Please provide complete order information with your request.
The completed Affidavit of Software Destruction must be received within 30 days after the date of order and software download.
You must also destroy all copies of PHPdocX Pro from any computers owned or controlled by you where you have installed it. Once you have returned the Affidavit of Software Destruction to us, all licenses you may have to use the PHPdocX Pro will be immediately terminated, and any further use of the software will be an infringement of copyrights as well as other intellectual property rights.
Upon receipt of a properly executed Affidavit of Software Destruction via email, we will provide a refund to you, less extended transaction charges from Paypal, which will not be refunded.
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