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"there is not a valid license" whereas the config file is ok
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Posted by GGenestier  · 27-10-2016 - 08:23

Edited by admin · 27-10-2016 - 10:06

Hi,

I've just purchased a Corporate Licence and configured it on several servers.
On our Dev server, everything's ok with no licence configured : strangely, we have the clean documents with no PHPDOCX watermark nor mentions on the bottom of the document.

On our Preprod server, that uses the same domain (on another subdomain), we have the message "no valid licence" although the config file is configured with the correct key and correct domain.

Could you please help us to fix this issue ?

Regards,

Gr├ęgoire GENESTIER

Posted by GGenestier  · 27-10-2016 - 08:24

Edited by admin · 27-10-2016 - 10:06

 

Let me know if you need my key and domain to check it..

Posted by admin  · 27-10-2016 - 10:07

Edited by admin · 27-10-2016 - 11:02

Hello,

Please write an email to contact[at]phpdocx.com about this issue (please also send if you are using the classic or namespaces package).

We have removed some private information from your posts (email and license info).

Regards.

Posted by GGenestier  · 27-10-2016 - 12:40

Ok I'll send an email to you in a minute.