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Trial version installation issues.
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Posted by GH7  · 16-08-2016 - 13:01

Hi,

Its very likely that I will be purchasing your product however I cannot get the trial installation to work properly at all.

The trial package was downloaded and unzipped into a suitable location on the web server as per the instructions on your website.

Executing the PHP CLI examples produced no observable output. I changed the default temp path and can see doc?.tmp files being produced when the example files are called, after that nothing happens.

The check.php page executes fine with the following output.

PHP_VERSION: 5.2.5
PHP_OS: WINNT
PHP_UNAME: Windows NT ERHA2K05 5.2 build 3790
SERVER_NAME: [hidden]
SERVER_SOFTWARE: Microsoft-IIS/6.0
SERVER_ADDR: 
SERVER_PROTOCOL: HTTP/1.1
HTTP_HOST: [hidden]
HTTP_X_FORWARDED_FOR: 
PHP_SELF: /phpdocx/check.php
ZipArchive: 1
DomDocument: 1
SimpleXMLElement: 1
Tidy: 

I've looked through this forum for any pointers to where I may be going wrong but nothing pertinent found so far. I hope somebody can resolve this for me as I like the product but this minor hiccup is preventing a purchase.

regards
GH

Posted by admin  · 16-08-2016 - 15:31

Hello,

We recommend you to check your server logs, maybe there's some missing read or write permission, and test the library using PHP CLI mode and the simplest example (Core/addText/sample_1.php):

$ php sample_1.php

We also recommend you to upgrade to a newest version of PHP; although php 5.2 is supported, the version you're using is around 9 years old.

Regards.